eBay not updating
Suppli synced but eBay listings didn't update. Work through these checks.
1. Is the eBay connection authorized?
Go to Channels → eBay. The connection must show a Connected badge (green). "Credentials saved — not authorized" means you need to click Connect with eBay and complete the OAuth flow.
2. Check the Custom Label (SKU) on the listing
In your eBay Seller Hub, find the listing and check the Custom Label field. This must exactly match the Internal SKU in Suppli. SKU matching is case-sensitive.
Suppli uses GetMyeBaySelling to find your listing's ItemID by matching the Custom Label to your internal SKU. If the Custom Label is blank or different, the lookup returns nothing and the update is skipped.
3. Check the sync logs for eBay errors
Go to Sync Logs and filter by WARNING or ERROR. Common eBay error codes:
4. Clear the ItemID cache (if SKU was remapped)
Suppli caches the eBay ItemID per SKU to avoid repeated API calls. If you deleted and re-listed a product (new ItemID), the cache holds the old one. Disconnecting and reconnecting the eBay connection clears the cache.
