Business Info¶
Business Info is one shared knowledge base about your business — what you sell, where you ship, your policies, anything customers should know — that Suppli's AI features can draw from. Instead of typing the same "about us" text into three different products, you fill it in once here.
What's in it¶
- About Business — a free-form description of your business
- Custom sections — extra topics beyond About Business (delivery policy, return policy, anything else customers ask about)
- Scraped URLs — pages on your own site Suppli can pull live content from
- Email signature — a designed signature (pick a template, fill in your name/title/phone/website/logo/social links) that's appended to emails sent on your behalf
- Shipping profiles — the warehouses you ship from (see below)
Manage all of it at Settings → Business Info.
Shipping profiles¶
Each profile is a named ship-from address: contact, company, street, city, state, ZIP, phone. Add as many warehouses as you ship from. The first one you add is the default; Make default on any other profile switches it.
- Fulfillment labels always ship from the default profile. The Fulfillment settings page shows it read-only, with a Configure link back here.
- Repricer estimates rate each product from its own profile: the product's choice, then its supplier's default, then the default.
- The default can't be deleted while other profiles exist.
Which products can read it¶
Filling in Business Info doesn't automatically hand it to every Suppli product — each one needs to be explicitly authorized, on the same settings page, under Usage & Authorization:
- Suppli DM — authorized by default, since it's always used Business Info to answer customer questions
- Suppli Leads — off by default; turn it on to let AI-drafted outreach emails reference your business
- Suppli Contacts — off by default; turn it on to let AI-drafted "Email customer" messages reference your business
- Workflows — off by default; turn it on to give a workflow that reads an inbound email your business context while interpreting it
Turning a product off doesn't break it — it just goes back to how it worked before Business Info existed for that product.
Usage tracking¶
Each product's row shows when it last actually pulled Business Info into a real AI call — "Last used by Suppli Leads — 9 mins ago," or "Never" if it hasn't happened yet (or the product isn't authorized). This only updates on a genuine pull, never just from visiting the settings page.
Email signature¶
The signature is separate from the AI-readable info above — it's never shown to the AI, and it's appended to an email's body only at the moment it actually sends, so it reads the same on every email and can never be paraphrased into the wording. Pick a design, fill in the fields you want — name, title, phone, website — and optionally upload a logo and add links. Leave everything blank and no signature is added at all.