Suppli DM¶
Suppli DM handles customer messages across 6 channels with AI-powered replies — using your product catalog as context.
Live channels¶
| Channel | Status | Method |
|---|---|---|
| ✅ Live | Webhook | |
| X (Twitter) | ✅ Live | Polling |
| Slack | ✅ Live | OAuth |
| Messenger | ✅ Live | Webhook |
| ✅ Live | IMAP | |
| Website Chatbot | ✅ Live | Embedded widget |
| ⏳ Coming soon | Twilio |
How it works¶
- Customer sends a message on any connected channel
- Suppli DM receives it (webhook or polling)
- GPT-4o-mini reads the message + your product catalog
- A reply is drafted and scored by a QA gate
- If score passes → reply is sent automatically
- If score fails → you're notified in Suppli Inbox
Catalog lookup¶
The AI can look up any product by SKU — pulling title, price, stock level, and product info from your Catalog. When a customer asks "do you have the BP799 in stock?", Suppli DM checks your catalog in real time.
Slack — sensitive data gate¶
Finance data (P&L, revenue, order counts) is only accessible in authorized Slack channels. If a message in an unauthorized channel asks for financial data, Suppli refuses and explains why.