Frequently Asked Questions¶
General¶
What is Suppli? Suppli is a dropshipping automation platform. It connects your supplier's email feed to your sales channels and keeps inventory, pricing, ads, and fulfillment running automatically.
How is Suppli different from Stock Sync or CIN7? Most inventory tools poll an FTP or URL feed every few hours and are built for warehouse operations. Suppli watches your supplier's email inbox (or fetches from their catalog API every 6 hours with the Supplier API app) and updates within about a minute of a feed arriving, and it is built specifically for dropshipping — supplier feeds in, sales channels out, with ads, replies and fulfillment on the same contact and product data.
Does Suppli auto-reply to customers? Suppli DM can reply automatically on connected channels. Suppli Mail only categorizes and summarizes — it never auto-replies to email.
Is my API data secure? Yes. All API credentials (Shopify tokens, eBay keys, etc.) are stored encrypted. They're used only to perform the sync actions you configure and are never shared with third parties.
Setup¶
Where do I land after I log in? On Home: the stats strip across your apps, a greeting, the Suppli assistant in the centre, and cards for what is new and what needs you today. The Dashboard (inventory sync health) is one click down in the sidebar.
Why is a stat or a card missing from Home? Home shows a stat only when its app is on, and a card only when there is something to show. Turn the app on in the Marketplace and the stat appears; a card appears when there is activity (for example an open CRM task, or emails categorised today).
How long does setup take? About 60 seconds to connect your first channel. Full setup (supplier + all channels + SKU mapping) takes 5-10 minutes.
Do I need a developer account for eBay or Shopify? No. Suppli uses its own registered app for both. You just log in and approve.
What CSV format does my supplier need to use? Any standard CSV with SKU and quantity columns. Suppli is flexible — column names are configurable per supplier in your supplier settings.
Pricing¶
Is there a free trial? No. Suppli is one plan at $20/month, cancellable at any time from your billing page.
Can I cancel anytime? Yes. Cancel from your billing page. No fees, no questions.
What's included in the $20/month plan? Everything — all channels, all modules, Suppli API for AI features, unlimited syncs.
Technical¶
What happens if a supplier doesn't send a feed? Nothing changes. Suppli only updates inventory when a new feed arrives. If a SKU disappears from a feed, Suppli pushes quantity 0 (zero-out behaviour).
How does SKU matching work? Suppli matches by exact SKU string. Make sure your supplier SKUs match what's in your channel listings exactly.
What if EasyPost doesn't return FedEx rates? FedEx requires account verification in EasyPost. UPS and USPS rates are available by default. Contact EasyPost support to enable FedEx.
Do I need an EasyPost API key? Only to buy labels with Suppli Fulfillment. The Repricer's shipping estimates run on Suppli's own key and work without one. Add your key at Settings → API Keys; labels are charged to your EasyPost account.