Common warnings explained¶
You may see these messages in the Sync Logs. Here's what they mean and what to do about them.
SKU disappeared from feed — pushing zero¶
What it means: A SKU that had stock in the previous sync was not present in the new feed file. Suppli assumes this means the supplier no longer has it and pushes quantity 0 to all channels.
What to do: Usually safe to ignore — it means your supplier's feed dropped that row, indicating it's out of stock. If you believe it's a feed error, check the raw CSV email to confirm.
Unmapped SKU: [SKU]¶
What it means: The feed contains a supplier SKU that has no mapping in Suppli's catalog. The SKU was added to Unmapped SKUs for review.
What to do: Go to Catalog → Unmapped SKUs and create a mapping for each one you want to sync. SKUs you intentionally don't sell can be left unmapped.
eBay ItemID not found for SKU [SKU]¶
What it means: Suppli searched your active eBay listings for a listing with Custom Label matching that SKU, but found nothing. The eBay update was skipped.
What to do: Open the listing in eBay Seller Hub, check the Custom Label field, and make sure it exactly matches the Internal SKU in Suppli. See the eBay debug guide.
Auto-draft triggered for [SKU]¶
What it means: Total inventory for this SKU hit 0 and you have auto-draft enabled for it. Suppli set the product to Draft on the configured channels.
What to do: No action needed — this is working as intended. The product will be re-activated automatically when inventory comes back above 0.
Shopify push failed: variant not found¶
What it means: Suppli scanned all Shopify product variants for the Internal SKU but didn't find a match.
What to do: See the SKU not found debug guide.