Terms of Use¶

Last updated: 31 October 2026

1. Acceptance & eligibility¶

By creating an account or using Suppli in any way, you confirm that you are at least 13 years of age and agree to be bound by these Terms of Use. If you do not agree, do not use the service. Users under 18 must have permission from a parent or guardian. We reserve the right to terminate accounts where we discover this requirement has not been met.

2. Service description¶

Suppli is a SaaS tool for e-commerce sellers operated by AUKSales LLC. Its core is automated inventory synchronisation: it connects supplier feeds (CSV and spreadsheet files arriving by email or upload, and supplier APIs) to sales channels (Shopify, eBay, Walmart, Amazon, Etsy and WooCommerce) via API integrations. On top of that sit apps you can turn on per account: Catalog, Repricer, Fulfillment, Finance, Inbox, Ads, DM, Mail, Leads, Contacts, CRM, Booking, Reseller, Connect and the Suppli assistant. It is designed for dropshippers and online retailers who wish to automate inventory management and the work around it.

3. Account responsibilities¶

You are responsible for keeping your login credentials secure
You must provide accurate and truthful account information
You are responsible for all activity that occurs under your account
You must notify us immediately of any unauthorised access at muneeb@suppli.site

4. Acceptable use¶

You agree not to:

Use Suppli for any unlawful purpose or in violation of any applicable laws or regulations
Abuse, circumvent, or exploit API rate limits on connected platforms
Use Suppli to sync inventory for products you are not authorised to sell
Send messages, emails or outreach through Suppli that break the rules of the platform or mailbox they go through, or the law that applies to you
Resell or sublicense access to the Suppli service without written permission
Attempt to reverse engineer, copy, or create derivative works of Suppli
Upload malicious files or attempt to compromise Suppli's infrastructure
Use automated scripts to abuse the Suppli interface beyond normal API usage

5. Credentials you give Suppli¶

You are solely responsible for the credentials you provide to Suppli: channel tokens and keys (Shopify, eBay, Walmart, Amazon SP-API, Etsy, WooCommerce REST key pairs), mailbox credentials and OAuth grants (IMAP/SMTP, Gmail, Microsoft), supplier portal or API logins, social accounts connected for Ads and DM, calendar and Zoom connections, and any provider API keys you add. Ensure these credentials have only the minimum required permissions. Suppli uses them exclusively for the actions you configure, and stores them encrypted.

6. Service availability¶

We aim to maintain high uptime but cannot guarantee 100% availability. Suppli may experience downtime due to maintenance, infrastructure issues, or external API failures. We are not liable for losses caused by service interruptions.

7. Limitation of liability¶

Suppli is provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, AUKSales LLC is not liable for:

Inventory errors, overselling, or lost sales caused by inaccurate or delayed supplier feeds
API rate limiting, errors, or outages on connected platforms (Shopify, eBay, Walmart, Amazon, Etsy, WooCommerce, mail and social platforms)
Financial losses resulting from incorrect product mappings, pricing rules or Repricer settings configured by the user
Messages, emails, posts or replies sent on your instructions through the apps you enable
Network failures, third-party service outages, or data loss
Any indirect, incidental, special, consequential, or punitive damages arising from your use of the service

Our total liability to you for any claim arising from use of Suppli shall not exceed the total amount you paid us in the three months preceding the claim.

8. Termination¶

We reserve the right to suspend or terminate accounts that violate these terms, abuse the service, create fraudulent accounts, or engage in illegal activity — without prior notice and without refund where applicable. You may delete your account at any time by contacting muneeb@suppli.site.

9. Governing law¶

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles. AUKSales LLC is the legal entity operating Suppli.

10. Dispute resolution¶

Before initiating any formal legal proceeding, you agree to contact us first at muneeb@suppli.site and give us 30 days to resolve the issue informally. If we cannot reach agreement, disputes shall be resolved by binding arbitration in New York under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

11. Cookies¶

Suppli uses session and CSRF cookies only — strictly necessary for keeping you logged in and protecting forms. We do not use tracking cookies, analytics cookies, or third-party advertising cookies. See our Privacy Policy for full details.

12. Changes to these terms¶

We may update these Terms of Use from time to time. Continued use of the service after changes are posted constitutes your acceptance of the revised terms. We will notify active users of material changes by email.

13. Contact¶

For questions about these terms, contact us at muneeb@suppli.site.

14. Billing & Payments¶

Subscription: $20/month, one plan, no free tier or trial
Suppli API credit: AI features (Ads, DM, Mail, Leads, CRM, the assistant) and Supplier API fetches run on Suppli API credit, pooled across our AI providers on your behalf. Your subscription includes $5.00 of credit each month ($4.70 usable after the 6% Suppli margin); it resets each billing cycle and does not roll over. Top-up credit you buy never expires. You may connect your own provider keys instead and pay those providers directly. See the Billing Policy.
Payment processor: All payments are handled by Stripe. Your card details are never stored on Suppli servers. Stripe is PCI-DSS compliant and used by millions of businesses worldwide.
Cancel anytime: Cancel your subscription at any time from your billing page at suppli.site/billing/ — no questions asked, no cancellation fees.
Access after cancellation: You keep full access until the end of your current billing period.
Refunds: If something went wrong on our end, email muneeb@suppli.site and we'll sort it out immediately.
No hidden fees: The price is $20/month plus Suppli API usage at cost plus the 6% margin. That's it. We don't do that around here.

15. AI Assistant Usage Policy¶

Suppli includes an AI-powered chat assistant powered by Anthropic's Claude API. Use of this assistant is subject to the following terms in addition to everything else in these Terms of Use:

The Suppli AI assistant is provided for legitimate account support, product questions, and inventory-related help only
Automated, scripted, or programmatic use of the assistant — including attempts to bypass rate limits, message caps, or abuse protections — is strictly prohibited
You may not use the assistant to generate, extract, or infer information in a way that constitutes abuse of Anthropic's underlying API or violates Anthropic's Usage Policy
AUKSales LLC reserves the right to revoke assistant access, suspend, or permanently ban accounts found engaging in abusive or scripted usage — without prior notice and without refund
Rate limits and message caps apply to every account and to anonymous visitors, and exist to ensure fair access for all users
Anonymous visitors may use the assistant with a reduced message limit; creating multiple sessions, accounts, or using VPNs/proxies to circumvent these limits is a violation of these terms