Feed not being picked up¶
Your supplier sends a CSV by email but Suppli isn't processing it. Work through these checks.
1. Check IMAP connection¶
- Go to Settings → IMAP. Confirm the connection shows as active. If it shows an error, your IMAP credentials may need updating (password changed, 2FA app password required, etc.).
- Gmail users: make sure you're using an App Password, not your Gmail login password. Go to Google Account → Security → App passwords.
2. Check the mailbox folder¶
- Suppli polls the INBOX folder by default. If your supplier emails go to a subfolder or label, you need to set the folder in the IMAP settings.
- Make sure the feed email hasn't been caught by spam/junk filters in your mailbox.
3. Check the CSV format¶
- Suppli expects the attachment to be a .csv file. ZIP-compressed or Excel (.xlsx) files are not automatically processed.
- The CSV must have columns matching your supplier's configured column mapping. Go to Suppliers → Edit and check the SKU, quantity, and price column names match the actual CSV header row.
- You can upload a CSV manually via Feeds → Upload to test processing without waiting for an email.
4. Check the Feeds page¶
Go to Feeds. You'll see a list of all detected feed files. If the email was received but processing failed, the feed will show a Failed status with an error message.